Refund Policy

Last Updated: August 15, 2023

At Ukrainian Flavors, we are committed to providing high-quality products and services. This Refund Policy outlines our procedures for refunds and is designed to ensure a fair and transparent process for our customers.

1. Satisfaction Guarantee

Ukrainian Flavors offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

  • Quality Issues: Products that are damaged, spoiled, or otherwise not up to our quality standards upon delivery
  • Missing Items: Products that were charged but not included in your delivery
  • Incorrect Items: Products that were delivered but different from what you ordered
  • Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
  • General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

  • 48 hours of delivery for quality issues, missing items, or incorrect items
  • 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

Refund Request Process:

  1. Contact Customer Service: Reach out to us via email at support@ukrainianflavors.com, by phone at +440100101098, or through the "Help" section in your account.
  2. Provide Order Details: Include your order number, the items you're unsatisfied with, and the reason for your dissatisfaction.
  3. Documentation: If possible, provide photos of the product issue to help us address the problem effectively.
  4. Review: Our customer service team will review your request and may ask for additional information if needed.
  5. Resolution: We will process your refund or offer an appropriate solution within 2-3 business days of receiving your request.

We do not typically require you to return perishable items. For non-perishable products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Refund Methods

Refunds will be issued using the original payment method whenever possible:

  • Credit/Debit Card Purchases: Refunds will be credited back to the original card used for the purchase.
  • Digital Payment Methods: Refunds for payments made through PayPal, Apple Pay, or other digital payment methods will be processed back to the original payment account.
  • Store Credit: In some cases, we may offer store credit instead of a monetary refund, especially for minor issues or as an alternative with added value.

Please note that while we process refunds promptly, it may take 5-10 business days for the refund to appear in your account, depending on your financial institution's policies.

6. Special Considerations

6.1 Digital Products

For digital products, such as e-books or online cooking classes:

  • Refunds may be issued within 14 days of purchase if you have not downloaded or accessed the content.
  • Once you have downloaded or accessed the digital content, refunds are generally not available unless there is a technical issue that prevents proper use of the product.

6.2 Subscription Services

For subscription-based services:

  • You may cancel your subscription at any time. Cancellations will take effect at the end of your current billing cycle.
  • Refunds for the current billing period are generally not provided for subscription cancellations unless there is a quality issue with a specific delivery.
  • Prepaid subscriptions may be eligible for a prorated refund for unused periods at our discretion.

6.3 Event Tickets

For cooking classes, workshops, or other events:

  • Tickets are generally non-refundable within 7 days of the event.
  • Cancellations made more than 7 days before the event may be eligible for a full refund or credit.
  • If we cancel or reschedule an event, you will be offered a full refund or the option to transfer your ticket to the rescheduled date.

7. Exceptions

Certain situations may not be eligible for refunds:

  • Issues reported outside the specified timeframes
  • Normal wear and tear of non-food products
  • Damage occurring after delivery due to improper handling or storage
  • Purchases made through unauthorized resellers
  • Items marked as "Final Sale" or "Non-Returnable"

We reserve the right to refuse refunds if we suspect fraud, misrepresentation, or abuse of our refund policy.

8. Updates to Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.

Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about our Refund Policy, please contact our Customer Service team:

  • By email: support@ukrainianflavors.com
  • By phone: +440100101098
  • By mail: 3 Gray Port Robertsberg YO7 1SP, United Kingdom

Our Customer Service team is available Monday-Friday, 9:00 AM - 5:00 PM GMT.